Streamlined and well-designed business processes will improve profits, simplify workflows and maximize
technology. We have helped organizations:
Improve profits without adding cost or damaging service.
Create desirable and productive working environments.
Simplify workflows, remove bottlenecks, and improve accuracy and timeliness.
Improve the use of existing technology or recommend new systems.
Implement changes and measure their success.
Strategically Linked Incentive Design
Clearly establishing service and sales standards, and rewarding employees for exceeding those standards, is an
effective way to design incentives. Nolan helps companies:
Link performance compensation to strategic objectives.
Utilize a Key Results Matrix approach.
Develop and establish service and sales standards.
Gain new business and retain existing customers.
Sales Force & Service Scorecard Development
Tracking and rewarding performance helps banks maintain a productive and satisfied workforce. Nolan has helped clients to:
Develop measurement-reporting structures to track employee performance.
Develop measures, thresholds and weights that clearly indicate expected performance levels.
Balance sales and service.
Ensure systems properly reward top performers.
Service Scheduling & Staffing
Staffing and scheduling must be properly calculated to meet customer and workflow demands. We help companies:
Improve and standardize work processes.
Ensure tasks are completed on-time and within budget.
Balance staffing required and service expected with predictive models and routines.
