UMB Using CRM to Better Sell to Its Customers
American Banker, October 2007
Bob Grasing is quoted in this article
Higher Costs in
Growth-Oriented Organizations: Are They Needed?
Nolan Newsletters, Fourth Quarter 2007
Bob Grasing contributed this article to Nolan's quarterly
newsletter.
Overdraft Fees:
Where Will Banks Look for Bottom Line Relief?
Nolan Newsletters, Third Quarter 2007
Bob Grasing contributed this article to Nolan's quarterly
newsletter.
Open Source Software At What Cost?
Credit Union Business, June 2007 (pages 18-20)
Nolan Executive Vice President Rod Travers is quoted in this article which
focuses on the benefits versus risks of low-cost applications and
shared (open source) code potentially being used by Credit Unions.
Imitation Is the Sincerest Form of Flattery, Even in Banking—But
Does It Lead to Success?
Nolan Newsletter, Second Quarter 2007
Nolan President
Bob Grasing contributed this article to Nolan's quarterly
newsletter.
Call Centers Struggle to Cope with Sales Campaigns
Banking Strategies, February 2007 (online article)
Nolan President
Bob Grasing explains how call centers represent a major delivery channel for many banks today and success requires tools and management practices that are designed to provide managers with answers in advance of major shifts in new business and marketing campaigns.
The Gap Continues to Widen
Between the Improving and the Overly Complex
Nolan Newsletters, First Quarter 2007
Bob Grasing contributed this article to Nolan's quarterly
newsletter.
Enhancing the Enterprise
Bank Systems & Technology, August 2006
Rod Travers
Teller Staffing and Scheduling: Getting The Best Return
Nolan Newsletter, Third Quarter 2006
Rob Keene
Back To Basics, Rudy's Way
Nolan Newsletter, Third Quarter 2006
Dennis Sullivan
What Were You Thinking?
Nolan Newsletter, Third Quarter 2006
Kim Wilkes
Deposit Growth: The Struggle for Market Share
Nolan Newsletter, Third Quarter 2006
Bob Grasing
Balancing Credit Management and Relationship Building
Commercial Lending Review, September 2005
Rob Keene
Credit
Quantity is Important, Too
American Banker Online, September 2004 (page 11)
Rob Keene
Targeting Bank Efficiency Ratio Improvement
Nolan Newsletter, Second Quarter 2004
Rob Keene
Competitive Improvement Starts with Industry Knowledge
Nolan Newsletter, First Quarter 2004
Bob Grasing
Branch Performance
by the New Numbers
AMIfs Journal of Bank Cost and Management Accounting, Winter 2003
Bob Grasing
Breaking Down
the Bank Efficiency Ratio
Nolan Newsletter, Fourth Quarter 2003
Rob Keene
Staffing Models Can Help Firms Trim Fat Without
Losing Muscle
American Banker, December 2002 (page 7)
Rob Keene
Customers Should
Dictate the Loan Decision Venue
Nolan Newsletter, Third Quarter 2002
Rob Keene
Tellers Are Your Front Line
ABA Banking Journal, July 2002 (pages 51-58)
Bob Grasing quoted
Error Management System
Microbanker, December 2001 (page 456)
Nolan Company mentioned in "Software Intros" column
Making the Most of the Telephone
Small Business Banker, November 2001 (pages 20-21)
Bob Grasing interviewed
Banking
Innovations - Does CRM Qualify?
The Nolan Newsletter, July 2001
Rob Keene
CRM's Value Can Be Found In Improved Customer Loyalty
American Banker, October 2001 (page 13)
Rob Keene
Measuring Operational Efficiency: A Guide for Commercial Bankers
Commercial Lending Review, Winter 2001
Bob Grasing
Don't Let Costs Drive Customers Away
American Banker, May 1999
Rob Keene
AI Aids Ramp Up Insurance Business
FutureBanker, September 1997
Bob Grasing quoted
Converging Trends
Bank Marketing, July 1996
Nolan Company mentioned
