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The Robert E. Nolan Company specializes in assisting banks, credit unions, card companies, and other financial institutions to improve service, quality, productivity, and costs. For over 38 years, Nolan has assisted more than 700 clients achieve results in the following areas:
Services for Banks
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Efficiency Ratio (Performance) Improvement
Nolan is recognized as an industry
leader in providing actionable bank performance benchmark
data. Nolan’s annual Efficiency Ratio Benchmarking Study has
earned prestige and recognition among top U.S. banks. We
help banks:
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Identify and implement line-of-business
improvement initiatives to increase productivity and
efficiency
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Compare functional-level performance to
institutions of similar asset size
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Develop performance indicators at
functional levels that are specific, measurable, and
actionable
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Prioritize the lines of business that
offer the greatest improvement to the bank’s bottom line
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Reduce cost and improve income through
diagnostic analysis, creative design, evaluation of
alternatives, recommendations development, and
implementation
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Revenue Enhancement
Nolan assists banks to improve non-interest income, sales force effectiveness, and product innovation. Our revenue programs for banks:
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Focus specifically on revenue
enhancement opportunities
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Increase income without negative impact
on customer
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Identify and correct “leakage” in
situations where people, processes, and technology may
prevent a bank from recognizing income that has been
earned
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Strategic Delivery
Nolan’s strategic delivery design helps banks to plan and implement innovative and customer-focused strategies. Our approach helps banks:
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Improve customer satisfaction
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Manage product and service delivery to
exceed customer expectations
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Stay current with emerging technologies
and management practices
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Align enterprise and line-of-business objectives |
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Position people, processes, and technology to achieve quantifiable
results |
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Prepaid Card Support
Nolan has hands-on experience and fast-start operational templates and workflows to help financial institutions with the issuance of prepaid cards. Nolan can assist in developing:
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Subject Matter Orientation and Training
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Market Entry Strategies |
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Cost Benefit Analysis |
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Vendor Selection and Implementation |
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Education, Marketing, and Roll-Out Planning |
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When you are planning a strategic, operations, or technology
improvement initiative, let us show you how we have helped other
successful financial institutions achieve maximum business results.
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