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Client Testimonials
With each consulting project, we are not satisfied until we have surpassed our clients'
expectations. We have earned an impeccable reputation for our quality
work, and our client loyalty is among the highest in the consulting
industry. Here is what some of our clients have had to say about us.
Nolan Integrates People, Process and Technology
“Our business plan called for increased growth without an incremental increase in operating expense. Optimizing the
use of today’s technology and enhancing our internal productivity were
key components of our overall strategy. Nolan helped us define our systems
strategy, streamline our business processes, and evaluate, select and
implement cost effective technology that supports our growth goals through
increased processing capacity, improved service and reduced costs.”
CEO, A West-coast Casualty Company
Nolan Maximizes Imaging and Workflow ROI
“Nolan assisted us in redesigning our business processes to support
the implementation of our selected imaging and workflow system. Their
participative approach engaged our people in the project and helped
us maximize the use and effectiveness of our selected technology while
reducing the overall time and cost of the implementation.”
CIO, A Top Insurer
Nolan Improves Service
“Nolan undertook a process improvement project to redesign the front-end workflows for claims processing and
to improve processing and inquiry practices. Starting from the design
of the workplan and interviews with our people about their needs, Nolan
was outstanding every step of the way.”
Executive Vice President, Blue Cross and Blue Shield Plan
Nolan Delivers Results“Nolan's work output was very good. I look not so much at the firm, but at the people who will be working
on my engagement, interviewing them to determine what value they might
bring. The people on our projects were unique, very capable and helpful
to us. We went from chaos to an organized inventory and tracking system.”
Senior Executive, Major West Coast Bank
Nolan Involves the Client“I’ve been very satisfied with Nolan’s work. They have done exactly
what we asked, on budget and on time. We use their work as a validated
benchmark. My opinion of Nolan’s work output is very high. That’s why
we continue to use them. They deliver benefits as they move along in
the project, keeping us involved in a very friendly way. By this I mean
their consultants are not aggressive but down-to-earth, yet smart.”
Vice President, Individual Policy Services, Large Life Insurance
Company
Nolan Involves Your People and Processes“They addressed with us the change processes necessary to get from
current systems to new and improved systems, in order to ensure that
their final recommendations would work for us.”
President & CEO, Large Health Plan
Nolan Improves Productivity“They helped move us to specialized credit teams (sales and underwriting), which resulted in an overall
production increase of 30%… Nolan helped us move to specialized teams
complete with incentive plans, job descriptions, etc. This has made
a dramatic difference at the bank. We're now a major profit center!
…Nolan considered our current, manual workflow and helped us get rid
of all the paper. We're now fully automated.”
Senior Executive, Large Midwest Bank |
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