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Executive Team

Jim Dean

Vice President

Jim Dean is a Vice President of the Robert E. Nolan Company and a member of the firm’s executive team. Jim has focused his career in the insurance, healthcare, and banking industries, domestically and internationally. Jim provides industry-level thought leadership through papers and speaking in such areas as Business and IT Strategy Development, Program and Project Management, Advanced Underwriting Solutions, and Consumer-Directed Healthcare.

Jim’s leadership experience includes operational areas such as: business & IT strategic planning; program/project management; enterprise systems integration; M&A delivery management; vendor evaluation and selection; process redesign and improvement; operational cost take-out; and workflow/image management. In addition, he has experience in the following areas:

Strategy & M&A

	Led development of integrated three-year Business/IT strategy
	Led integration/security strategy of 30 application systems in a major life insurer
	Led acquisition and merger of a major international P&C insurer’s IT operations
	Conducted many insurance and consumer-driven healthcare business strategies

System Integration and Implementation

	Lead Program Manager for a seven-country reinsurance systems integration project
	Led systems transformation from merger of three major P&C insurance companies
	Implemented many P&C claims and policy administration systems implementation projects

Business Process Improvement

	Led claims business processes redesign for cost reduction by commercial lines carrier
	Led underwriting process improvement and predictive analysis for commercial carrier
	Implemented imaging and off-shore claims FNOL entry for personal lines carrier
	Installed workflow + work load distribution for policy application in specialty carrier
	Selected / implemented automated rules and rating engines for personal lines carriers

Jim completed Yale School of Management (New Haven), Executive Management Course; is a graduate of the Edinburgh College of Commerce (Management Information Systems), and received corporate and industry awards for implementation and systems management.