 |
|
Executive Team
Ben DiSylvester
Chairman
Ben DiSylvester is Chairman of the Robert E. Nolan Company. For over
thirty-five years, Ben has helped financial services organizations
improve operational effectiveness by designing and implementing
improvement processes. Ben joined Nolan in 1975, after he worked ten
years for financial services organizations in operations improvement
and systems planning. Since then he has consulted with numerous
high-profile organizations.
Ben is a frequent speaker at national conferences on the subjects of
technology, strategy alignment, process improvement and service
quality. Among the conferences he has addressed are:
 | NAMIC Annual Conference, Washington, DC, 2004 |
| LOMA Customer Service Conference, Las Vegas, Nevada, February, 2005 |
| Unisys Global Insurance Conference, Aix-en-Provence, France, October, 2005 |
| Information Technology Financial Management Association Benchmarking Conference, June, 2005 |
| LIMRA Executive Marketing Forum, Tampa, Florida, June, 2005 |
| PCI Executive Roundtable Conference, Naples, Florida, 2004 |
| NAII Agent’s Roundtable Conference, Chicago, 2004 |
| LIMRA/LOMA Strategies 2000 Conference for Asian Companies in Kuala Lumpur |
| LOMA HR Forum and LOMA Research Council |
| Information Systems Financial Management Association |
| CPCU Executive Development Program, Wharton School at the University of Pennsylvania |
| CPCU Claims Automation Conference |
Ben has had articles on quality and reengineering published in national magazines and journals such as
LOMA Resource and IASA’s The Interpreter. He co-authored a book,
Improving Productivity Through Advanced Office Controls, published by AMACOM in 1980 and revised and reprinted by Krieger Publishing in 1991.
Ben holds an FLMI certification from the Life Office Management
Association (LOMA); an MBA from the University of Massachusetts,
Amherst, Massachusetts; and a BS in Business Administration from St.
Joseph's University, Philadelphia, Pennsylvania.
| |
