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HEALTH CARE OPERATIONS SPECIALISTS
The Nolan Company is a strategy and operations consulting
firm that specializes in helping managed care and clinical
organizations redesign processes and apply technology to improve profitability, service, quality, and strategic focus. Our deep industry experience, senior-level consultants, and results-oriented working style combine to bring extraordinary results for our clients. Our work creates sustainable improvements in service, quality, staff productivity, and costs.
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Deep
Functional Experience
We have deep experience in General Management Consulting, Service Operations, Health Care and Health Plan Operations, and Information Technology.
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Healthcare
and
health plan services
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» Optimization of Case, Disease, and Utilization
Management
» Clinical Regulatory Compliance
» Improving Health Services Process and Staff
» Physician and Support Staff Productivity
» Network Analysis
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Service
Operations
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» Service
Operations Design
» Operational Process Improvement
» Inbound and Outbound Contact Center Design
and Management
» Customer Relationship Management
» Workforce Management
» Optimization of Claims Processes: First Pass,
Cycle Time, and Pend Management
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General Management Consulting
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» Strategy
Planning
» Mergers
& Acquisitions Integration
» Process Design
and Engineering
» Change Management
» Staffing
and Performance Management
» Pricing and Profit Optimization
» Marketing
and Brand Strategy
» Optimization of Cost of Compliance
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Information Technology
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» IT
Roadmapping
» Enterprise
Infrastructure
» PMO and
Project Management
» IT Spend
Management
» Vendor Management
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Experienced Consultants
Nolan consultants average over 20 years of experience in the healthcare industry. We don’t waste your time learning about health plan operations. Our consultants are carefully selected for their knowledge, functional expertise, problem-solving abilities, and collaborative working style.
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Sustainable Results
We have built our reputation on delivering measurable and sustainable results. No-nonsense metrics are established for every project and are used to measure project progress and evaluate long-term impacts of our work.
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Satisfied
Clients
Our collaborative style, experienced consultants, and
implemented results have earned us an impeccable reputation
over 38 years in business. We invite you to speak with
any of our clients.
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Characteristics of a Nolan
Engagement
We collaborate with our clients to create a fact-based understanding of their current situation. We continue the collaboration to develop a range of solutions and logically evaluate them against our client’s specified criteria. The result is a tailored solution that will achieve the client’s objectives with the highest probability of successful implementation. We work with our clients to implement their solutions and convert great ideas into sustainable improvements.
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| The Nolan Way
Going above and beyond. We are not satisfied until we surpass
our clients’ expectations for improving customer satisfaction,
quality, service, productivity, and profitability. Our culture
embodies an easy to work with style and active collaboration
with our clients through every step of a project. |
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