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Articles
The $2000 Trebuchet:
Flying Pumpkins and Process Design
Nolan Newsletter, Fourth Quarter 2007
Merit Smith contributed this article to Nolan's quarterly
newsletter.
Health
Insurance:
Opportunity Knocks; Who Will Answer?
Nolan Newsletter, Third Quarter 2007
Jack Sizer, MD contributed this article to Nolan's quarterly
newsletter.
The
Most Common IVR Design Error for Health Plans
Nolan Newsletter, Third Quarter 2007
Merit Smith contributed this article to Nolan's quarterly
newsletter.
Quality
Healthcare: What Is It and How Do We Know?
Nolan Newsletter, Second Quarter 2007
Jack Sizer, MD contributed this article to Nolan's quarterly
newsletter.
Ready, Set, Go?
Best's Review, November 2006 (Pg. 51)
Merit SmithNolan Vice President Merit Smith was quoted in this article
Changing Coding Methodologies Remain a Hot-Button Topic
Healthcare Finance News, October 2006
Merit SmithNolan Vice President Merit Smith was quoted in this article
Are Health Plans At A Tipping Point?
Nolan Newsletter, Third Quarter 2006
Merit Smith contributed this article to Nolan's quarterly
newsletter.
Back To Basics, Rudy's Way
Nolan Newsletter, Third Quarter 2006
Dennis Sullivan contributed this article to Nolan's quarterly
newsletter.
What Were You Thinking?
Nolan Newsletter, Third Quarter 2006
Kim Wilkes contributed this article to Nolan's quarterly
newsletter.
What I
Learned From A Man Standing In The River Waving A Stick At The Fish
Nolan Newsletter, Fourth Quarter 2005
Merit Smith
Understanding Variation
Nolan Newsletter, Third Quarter 2005
Merit Smith
Sink or Swim
Best's Review, May 2005 (Pgs. 63-65)
Nolan Vice President Merit Smith was quoted in this article
Do You Have Petri
Dishes In Your Refrigerator?
Nolan Newsletter, Second Quarter 2005
Merit Smith
Two Trends In
Member Services Are About To Collide
Nolan Newsletter, First Quarter 2005
Merit Smith
How to Problem-Solve Using a Team Approach
Nolan Newsletter, Fourth Quarter 2004
Linda Bambacus
Talking in Code
Best's Review, June 2004 (Pgs. 94-97)
Nolan Vice President Merit Smith was quoted in this article
"Do You Have a Green
Card?" and Other Contact Center Challenges
Nolan Newsletter, Second Quarter 2004
Merit Smith
Maximizing Results with
Technology-enabled Business Process Reengineering
Nolan Newsletter, First Quarter 2004
Greg Robinson
Swiss Trains and Service Metrics
ComputerWorld, July 2003
Merit SmithReprinted in
Nolan Quarterly Newsletter
I.T. Part of Payers' New
Game Plans
Health Data Management,
June 2003
Merit Smith quoted
The Logic of Sizing a Service Organization
The Nolan Newsletter,
Fourth Quarter 2002
Merit Smith
Mashing the Right Button for Henry
The Nolan Newsletter,
Second Quarter 2002
Merit Smith
Optimizing Claims Payments
The Nolan Newsletter,
First Quarter 2001
Ken Brown
High Expectations
Des Moines Business Record, November 2000 (page 23)
Steve Williams quoted
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