Customer Acquisition
Customer acquisition often creates challenges in quoting and acquiring
new business. Working with your staff and leveraging appropriate technology,
we can improve the efficiency and effectiveness of the customer acquisition
process. By guiding a redesign effort, Nolan can enhance cycle times,
improve quality, and reduce expenses related to acquiring new customers.
Customer Retention
In today's highly competitive environment customer retention is essential.
An organization's ability to retain its customers is directly related
to how well it serves those customers at the time of policy renewal, policy
change, customer inquiry and billing. Nolan helps organizations dramatically
enhance customer retention. We understand the processes, the technology
and the relationship management strategies that support customer retention.
Our approach helps eliminate problems at their source and fully utilizes
appropriate technology to deliver improved service and quality at the
right cost.
Benefits Handling (Life Companies)
Companies often strive to improve the quality, cost and speed of their
benefits handling. Nolan can provide methodologies to reduce cycle times
and expense, improve customer satisfaction and manage work in progress.
We also reduce loss costs by eliminating leakage that results from poor
benefits handling. We assure that the data required to process benefits
is effectively and efficiently gathered. We also assure appropriate controls
are in place that allow for your benefits to be effectively processed.
Claims Handling (P&C Companies)
Companies often strive to improve the quality, cost and speed of their
claims services. Nolan can provide methodologies to reduce cycle times
and expense, improve customer satisfaction, manage work in process and
restrict backlogs. We also reduce loss costs by eliminating leakage that
results from poor claims handling. We assure that the data required to
process claims is effectively and efficiently gathered. We also assure
appropriate controls are in place that allow for your claims to be effectively
processed.
Strategic Technology Initiatives
If your organization is considering e-commerce, imaging, workflow,
CRM or call center technology to support your business strategy, the Robert
E. Nolan Company offers proven e-business and technology consulting services
that help companies select, implement and optimize technology the right
way. Our proprietary methodology and collaborative approach helps clients
achieve an optimum blend of people, process and technology.
Shared Services
Corporate-level shared service functions must operate and effectively
support an organization's core business processes. We can help you to
improve the service, quality and costs provided by information systems,
human resources, financial reporting, actuarial services, purchasing,
printing and supply, or other administrative areas that provide support
to your core business functions.
