Work Isn't Getting Any Easier
Nolan Newsletter, Third Quarter 2010
Nolan Executive Director Ben DiSylvester contributed this article to Nolan's quarterly
newsletter.
"Show Me" Change Management
Nolan Newsletter, Third Quarter 2010
Nolan Senior Consultant A. Craig Loughrige contributed this article to Nolan's quarterly
newsletter.
Putting "Benefit" Back in Cost-Benefit Analysis
Nolan Newsletter, Third Quarter 2010
Nolan Senior Consultant Eugene Reagan contributed this article to Nolan's quarterly
newsletter.
Beyond Data: Getting the Most From Business Analytics (Part 1)
Nolan Newsletter, Third Quarter 2010
Nolan Senior Consultant Mike Meyer contributed this article to Nolan's quarterly
newsletter.
Strategic Priorities Persist
Nolan Newsletter, Third Quarter 2010
Nolan Practice Development Director Steve Callahan contributed this article to Nolan's quarterly
newsletter.
Self-Service
Adoption
Nolan Newsletter, Second Quarter 2010
Nolan Senior Vice President Ed Fenwick contributed this article to Nolan's quarterly
newsletter.
An Interview with Parker Rush
the Interpreter, Spring, 2010
Dennis Sullivan is published in the Spring 2010 issue of IASA’s
the Interpreter.
Dennis interviews Parker Rush,
President & Chief Executive Officer—The Republic Group.
Thanks to Dennis for his continued contribution to the
"Executive Corner".
What Does Unified Communications Mean?
Insurance Networking News’ Insurance Experts’ Forum/Blog,
April 1 2010
Nolan Senior Consultant Terri Butler contributed this article to
Insurance Networking News’ Insurance Experts’ Forum/Blog.
An Interview with Joe Nagle
the Interpreter, Winter, 2010
Dennis Sullivan is published in the Winter 2010 issue of IASA’s
the Interpreter. Dennis interviews Joe Nagle, President & Chief
Executive Officer, Delta Dental of Rhode Island. Thank you
Dennis for your continued contribution to the “Executive
Corner.”
2010: No Big Thing
the Interpreter, Winter, 2010
Executive Vice President Rod Travers is published in IASA’s
the Interpreter (Winter 2010 issue). In Rod’s article
“2010: No Big Thing,” he talks about the ”new normal” in
managing IT and encourages “focusing on smaller things that
will add up to a big impact” rather than “The Next Big
Thing.”
Psst, Pass It Down
Insurance Networking News’ Insurance Experts’ Forum/Blog,
March 16, 2010
Executive Vice President Kim Wilkes contributed this article to
Insurance Networking News’ Insurance Experts’ Forum/Blog.
The
Cost of Quality
Insurance Networking News’ Insurance Experts’ Forum/Blog,
February 18, 2010
Senior Consultant Clay Ricord contributed this article to
Insurance Networking News’ Insurance Experts’ Forum/Blog.
A New Breed of CIO
Insurance Networking News’ Insurance Experts’ Forum/Blog,
February 4, 2010
Senior Consultant Craig Loughrige contributed this article to
Insurance Networking News’ Insurance Experts’ Forum/Blog.
Characteristics of Successful Companies
Nolan Newsletter, First Quarter 2010
Nolan Executive Director Ben DiSylvester contributed this article to Nolan's quarterly
newsletter.
Elegant Design
Speaks for Itself
Nolan Newsletter, First Quarter 2010
Nolan Executive Vice President Rod Travers contributed this article to Nolan's quarterly
newsletter.
Success is Customer Perception
Insurance Networking News’ Insurance Experts’ Forum/Blog,
January 7, 2010
Congratulations to Hayden Jones for his
contribution to Insurance Networking News’
Insurance Experts’ Forum/Blog.
It's What We Don't See
Insurance Networking News’ Insurance Experts’ Forum/Blog,
December 22, 2009
Congratulations to Ron Zimmer for his
contribution to Insurance Networking News’
Insurance Experts’ Forum/Blog.
Loss Control: An Oft Overlooked Key to Unlocking Profits
IASA's theInterpreter,
Fall 2009
Greg Madsen and Steve Discher are
published in the Fall 2009 issue of
IASA’s the Interpreter. The
article, “Loss Control: An Oft
Overlooked Key to Unlocking
Profits,” is a Feature Story and
focuses on loss control in the
insurance industry. Greg and Steve
outline best practices and discuss
the three key categories of loss
control—quality, time service, and
cost—and provide seven strategies
for maximizing a Loss Control Unit’s
value.
Congratulations to Greg and Steve
on this collaborative effort. Also,
thanks to Steve Callahan who was
instrumental in getting this article
published.
The CEO Challenge: The Future and a Look Back
IASA's theInterpreter,
Fall 2009
Dennis Sullivan is
published in the Fall 2009 issue of
IASA’s the Interpreter. In Dennis’s
article, “The CEO Challenge: The Future
and a Look Back,” he reflects on how the
best CEOs in the financial services
industry have been extraordinary men and
women with a vision of how to compete in
the future and discusses what new
challenges will be faced by the next
generation of CEOs.
Thank you Dennis for your continued
contribution to the “Executive Corner.”
Imprimatur: The Imperative for Improvement
Insurance Networking News’ Insurance Experts’ Forum/Blog,
December 9, 2009
Congratulations to Greg Madsen for his
contribution to Insurance Networking News’
Insurance Experts’ Forum/Blog*
Survival of the Fittest
TechDecisions, November 2009
Jim Dean is extensively quoted in the
November 2009 issue of TechDecisions. Robert
Regis Hyle’s feature story, “Survival of the
Fittest,” takes a look at ways insurance
companies went into survival mode in
2009—doing more with less. According to
Jim, one of the main lessons insurers
learned in 2009’s difficult environment was
to take a critical look at their vendors.
Strategy is not a Project
Insurance Networking News, Insurance Experts’ Forum/Blog,
November 11, 2009
Congratulations to Ed Fenwick for his
contribution to Insurance Networking News’
Insurance Experts’ Forum/Blog* (November 11,
2009).
That Doesn't Work Anymore
Nolan Newsletter, Fourth Quarter 2009
Ed Fenwick contributed this article to Nolan's quarterly
newsletter.
The Hunt for Easter Eggs
Insurance Networking News, Insurance Experts’ Forum/Blog,
October 1, 2009
Congratulations to Clay Ricord for his
contribution to Insurance Networking News’
Insurance Experts’ Forum/Blog* (October 1,
2009).
Your Attention Please: Insurance CIOs Must Focus on Core
Capabilities and Minimize Distractions
Insurance & Technology, August/September 2009
Rod Travers is published in Insurance & Technology
Magazine. Rod’s article, “Your Attention Please:
Insurance CIOs Must Focus on Core Capabilities and
Minimize Distractions,” highlights a few areas that
every CIO should be thinking about including:
leveraging data, implementation and management
practices, shiny objects, and fundamentals.
Also, this article is being broadcast in
Insurance & Technology's Daily E-Newsletter as the
Featured Story. Rod, thanks for keeping the Nolan
name out there!
Keynotes Address: Education, Motivation, and Leading in Times of
Crisis
IASA's theInterpreter, Post-conference 2009
Dennis
Sullivan introduced keynote speaker Michael Eisner at
this year’s IASA Annual Conference in Orlando. More
great exposure for the Nolan Company as Dennis is
captured in a photograph with Mr. Eisner and included
with the article “Keynotes Address Education,
Motivation, and Leading in Times of Crisis” on page 18
of the Post-Conference 2009 issue of IASA’s
theInterpreter. Nice work, Dennis!
Defying the Downturn
IASA's theInterpreter, Post-conference 2009
Congratulations to Rod Travers for appearing in the
Post-Conference 2009 issue of IASA’s theInterpreter. In his
article, "Defying the Downturn," on page 29 of the
POINT-OF-VIEW section, Rod shares his thoughts related to
the recent IASA Annual Conference in Orlando. Among some of
his observations are that nearly everyone is experiencing
unpleasantries related to the economic slowdown, yet
attendees pushed ahead with business at-hand and seemed to
embrace a positive outlook overall. And, although many
carriers are looking for ways to reduce expenses, there’s a
strong interest in upgrading technology to improve product
design, pricing, claims service, security, and risk
management.
Thanks to Rod Travers for expanding
Nolan’s exposure at this important industry event.
How to Avoid Winning
the Battle and Losing the War
Insurance Networking News, September/October 2009
Linda Bambacus represents the Nolan
Company well with her guest editorial in Insurance Networking
News’ September/October 2009 issue. Linda’s article, “How to
Avoid Winning the Battle and Losing the War," appears in the
COUNTERPOINT section beginning on page 14. Linda explains how
carriers need to maintain an investment strategy to be ready for
business when the recession ends. She suggests looking for ways
to simplify and innovate rather than continuing to do business
as usual. Congratulations to Linda for keeping the Nolan name
in the press!
The Art of the Possible
Insurance Networking News Online, September 2009
Congratulations to Clay Ricord for his contribution to the Insurance
Experts’ Forum in Insurance Networking News Online.
Customized Service
LOMA Resource Magazine, September 2009
More GREAT exposure! Steve Discher appears in the Cover Story of the
September 2009 issue of LOMA Resource. The article, “Customized
Service” begins on page 10. In this four-page article, Steve
explains how there is a consistent need for personalized service
delivery in a convenient and timely manner.
It should be noted that the advertisers of the magazine are our
competitors, yet we are the ones providing the valuable content and
getting terrific exposure!! Congratulations to Steve for his
contribution!
Leveraging the Claims Transaction for Competitive Advantage
Insurance & Technology, August/September 2009
The Nolan name continues to get exposure as Larry Wood is published
in the online version of Insurance & Technology. Larry’s article,
“Leveraging the Claims Transaction for Competitive
Advantage,” explains that, as carriers continue to modernize their
claims processes, the opportunity to leverage claims data for
competitive advantage has grown accordingly.
Reaping the Benefits of Parkinson’s Law
IASA theInterpreter, Summer 2009 (pages 10-11)
In this Summer 2009 issue, Nolan's Practice Development Director,
Steve Callahan, authored the article, “Reaping the Benefits of
Parkinson's Law.” Steve explains how companies that have implemented
demand-based capacity models rarely resort to across-the-board cuts.
Not All Customers Are Equal: The Case for Differentiated Service
I&T Daily, May 26, 2009
Nolan Executive Vice President, Steve Discher, discusses how insurers can maximize their customer service technology investments by identifying what is valuable to different tiers of customers and matching capabilities to customer profitability.
Choices for Customers Drive Success
IASA theInterpreter, Spring 2009 (pages 10-11)
In this Spring 2009 issue, Nolan CEO Dennis Sullivan interviewed Dan Tarantin,
President & CEO of Direct General Corporation, for the article,
“Choices for Customers Drive Success” which discusses the importance of understanding your customers and providing employees with the tools to improve service.
One Size
Fits All, or Does It?
Nolan Newsletter, Second Quarter 2009
Hayden Jones contributed this article to Nolan's quarterly
newsletter.
Why
Wait Until Now?
Nolan Newsletter, Second Quarter 2009
Larry Wood contributed this article to Nolan's quarterly
newsletter.
Characteristics of
Successful Mid-Size Insurers: Part 2
Nolan Newsletter, Second Quarter 2009
Steve Discher contributed this article to Nolan's quarterly
newsletter.
Accelerating
Underwriting Profitability
Nolan Newsletter, Second Quarter 2009
Jim Dean contributed this article to Nolan's quarterly
newsletter.
Looking Ahead: The Industry in 5 Years
LOMA Resource, March 2009 (pages 12-16)
Nolan Practice Director Steve Callahan appears in the Cover Story of
the March 2009 issue of LOMA Resource. The article "Looking
Ahead: The Industry in 5 Years” begins on page 12. Steve is one of ten seasoned industry executives
who share their thoughts on what the insurance and financial services sector will be like five years from now.
Hidden Riches Revealed
Insurance Networking News, February 2009 (pages 10-12)
Merit Smith who was quoted in the February 2009 issue of Insurance Networking News. The article, “Hidden Riches Revealed," discusses how the implementation of privacy regulations has put more stress on health insurers’ IT staff to keep systems up to speed yet safe and secure. The article is in the INNFocus-Health Section which begins on page 10.
Forecast
for 2009
LOMA Resource, January 2009
Steve Callahan was quoted in the January 2009 issue of LOMA Resource. The article, "Forecast for 2009," asks several insurance industry leaders to share their thoughts on what to expect in the year ahead. Read Steve’s response to five questions posed by the interviewer.
Riding
the Income Rapids
InsuranceNewsNet Magazine, January 2009 (pages 10-14)
Steve Callahan was quoted in the January 2009 Income Planning issue of
InsuranceNewsNet Magazine. The article, “Riding the Income Rapids," looks at sales strategies for every generation. Steve comments on customizable product features offered on term life insurance policies. The article is the cover story that begins on page 10.
Jumpers
TechDecisions, December 2008 (pages 18-21)
Rod Travers is quoted in the December 2008 issue of TechDecisions. The article, “Jumpers,” discusses how IT professionals are making significant progress in adapting information systems to the insurance industry. The article is a feature story that begins on page 18.
A Meeting of the Minds - Part 2
IASA theInterpreter, Post-Conference 2008 (pages 10-12)
In this Post-Conference 2008 issue, Nolan CEO Dennis Sullivan interviewed Robert A. Kerzner, President & CEO of LIMRA, for the article, “A Meeting of the Minds: Part 2” which discusses the LIMRA-LOMA merger and industry issues from the perspective of the organization’s president and CEO.
It's Still About the Customer
Nolan Newsletter, Fourth Quarter 2008
Clay Ricord contributed this article to Nolan's quarterly newsletter.
A Decade of Change in Insurance IT
Insurance & Technology, November 2008 (pages 13-14)
Rod Travers was quoted in the November 2008 (Elite 8 Edition) of Insurance & Technology. In the article, "A Decade of Change in Insurance IT," Rod answers the question: “What has been the biggest change in the role of the CIO over the past 10 years?”
Game Plan
TechDecisions, October 2008 (pages 16-18)
Nolan Senior Consultant
Eugene Reagan and Executive Vice President Rod Travers are extensively quoted in the October 2008 issue of
TechDecisions. The article, “Game Plan,” explores the fundamental challenges of data management in insurance. Eugene offers his view on the issues carriers need to address in putting together a comprehensive data management strategy.
The Changing Face of the IT Workforce
Insurance Networking News, June 2008 (pages 16-20)
Nolan Executive Vice President
Rod Travers was quoted in the September 2008 edition of Insurance Networking News.
The article, "The Changing Face of the IT Workforce," explores the
issues facing insurance IT as boomers retire and companies are
adapting to attract and retain next-generation IT workers.
Are We Facing a Talent Bomb?
LOMA Resource, August 2008 (pages 40-41)
Nolan Practice Director Steve Callahan's article "Are We Facing a
Talent Bomb?" examines the potential talent deficit brought on by
retiring Baby Boomers and its impact on the insurance industry.
Insurance Industry Poised for Growth Through Innovation
Insurance Networking News, June 2008 (online article)
Nolan Practice Director Steve Callahan was quoted in this online article
which discusses growth opportunities and strategies in the insurance
industry. Steve speaks on the topic of Generation Y entering the
workforce.
A Meeting of the Minds - Part 1
IASA theInterpreter, Summer 2008 (pages 8-11)
Nolan CEO
Dennis Sullivan interviewed Robert A. Kerzner, President & CEO of LIMRA in this Summer 2008 issue. This is one in a series of interviews Dennis has conducted for the publication in its recurring Executive Corner column.
Competitive Advantage Through Transformational Leadership
IASA theInterpreter, Spring 2008 (pages 12-14)
Steve Callahan, Nolan Practice Development Director contributed
to the Spring issue of IASA's theInterpreter. His article, " Competitive Advantage Through Transformational Leadership ," appears on page 12. It compares transformational leadership versus transactional leadership traits and how this impacts an organization's differentiation and competitive advantage in the insurance industry. Nolan is recognized
as a 2008 IASA Conference sponsor at the bottom of the article's last
page.
CIO Roundtable Adding Strategic Twist to This Year's Program
IASA Daily News, June 2008 (page 6)
Nolan Executive Vice President Rod Travers is featured in the article
by Robert Regis Hyle, "CIO Roundtable Adding Strategic Twist to This
Year's Program." IASA Daily News was distributed at the
2008 IASA Annual Conference & Business Show held in Seattle,
Washington. Rod organized and chaired this year's CIO roundtable and
spoke of the challenges of meeting the attendees' expectations based
on the surveys from the previous year's annual conference.
Bridging the Age Gap
Insurance Networking News, June 2008 (page 16)
Steve Callahan, Nolan Practice Development Director contributed
to the June issue of Insurance Networking News' June online edition. His article, "Bridging the Age Gap," is a counterpoint response to editor Carrie Burns' editorial commentary from the February 2008 print version of the publication. It covers the ongoing debate between personal service and automation.
Prime Time
Best's Review, May 2008 (pages 69-72)
Steve Callahan's article, "Prime Time," appears on page 69. It examines how the life and annuity industry will face and deal with the trends of baby boomer retirements and coming changes in demographics within the consumer and employee populations.
Full Speed Ahead
IASA theInterpreter, Winter 2008 (page 21)
Rod Travers, Nolan Executive Vice President, discusses the pace of change in the world of insurance technology and the areas of focus that will represent management priorities in the years ahead.
Customer-Centric Differentiation: The Key to
Market Success
LOMA Resource, April 2008 (pages 22-25)
Steve Callahan, Practice Development Director, explores generational differences and a culturally diverse marketplace in relation to product innovation and service differentiation.
Agents Are Customers, Too
Best's Review, March 2008 (pages 98-101)
Steve Callahan, Practice Development Director contributed to the March issue of
Best's Review. His article, "Agents Are Customers, Too," appears on page 98. It explores customer service and the framework for developing a service strategy, including roles, goals, incentives, and priorities.
(Contact
Us for reprints)
Forging Lasting Alliances
Insurance Networking News (Virtual Watercooler e-Newsletter),
March 2008
Nolan Executive Vice President Rod Travers' comments are captured in
the March 17 edition of the Virtual Watercooler e-newsletter. Rod recently participated as a panelist at an IASA Vendor Alliance Meeting in Charleston,
NC. Members of the insurer, vendor, and consulting communities
discussed the keys to forging mutually beneficial, long-term
business relationships.
Putting the Pieces In Place
TechDecisions, February 2008 (pages 18-21)
Nolan Executive Vice President Steve Discher is featured in the February issue of
TechDecisions. Steve is featured in an article titled "Putting the Pieces in Place" on the topic of administering claims to meet customer expectations as well as operational objectives.
Archived Articles
|
