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Insurance OPERATIONS SPECIALISTS
The Nolan Company is an operations and technology consulting firm specializing in the insurance industry. We help insurance companies redesign processes and apply technology to improve service, quality, productivity and costs. Claims, underwriting, distribution, contact centers, and IT are among the core functions we focus on. Our team of industry experts has developed dozens of insurance process and management innovations over the past 37 years.
 | The Nolan Way
Going above and beyond. We are not satisfied until we surpass our clients’ expectations for improving customer satisfaction, quality, service, productivity, and profitability. Our culture embodies an easy to work with style and active collaboration with our clients through every step of a project. |
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Experienced Consultants
Nolan consultants have years of experience in the insurance industry. We have specialized in this industry for 37 years, so we don’t waste your time learning about insurance. Rather, we study your organization, your people, and your unique requirements. Our consultants are carefully selected for their knowledge, functional expertise, and personable working style. They possess acute problem-solving abilities as well as the ability to make positive change in complex environments. |
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Sustainable Results
We have built our reputation on delivering measurable and sustainable results. Goals and no-nonsense metrics are established for every project. Our approach ensures ownership, commitment to change, and knowledge transfer—elements that contribute to sustained improvement long after our involvement ends.
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Satisfied Clients
Our collaborative style, experienced consultants, and dedication to providing sustainable results have earned us an impeccable reputation among our clients. Thus, our client loyalty is among the very highest in the management consulting industry.
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Next time you are planning an operations or technology improvement initiative, let us show you how we have helped other successful insurers get maximum business results.
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