 |
|
Insurance OPERATIONS SPECIALISTS
The Nolan Company is an operations and technology consulting
firm specializing in the insurance industry. We help insurance
companies redesign processes and apply technology to improve
profitability, service, quality, and productivity.
 |
Deep
Functional Experience
New business, claims, underwriting, distribution, contact
centers, customer service, and IT are among the core functions
we focus on. Our team of industry experts has designed and
implemented hundreds of innovative strategic and operational
programs in our 38 years of serving the industry.
|
Insurance
Operations and Functions
|
»
Operations improvement for core functions
including: Claims, Underwriting,
Distribution, Billing, Policy Service, Finance,
and Information Technology
»
Pricing and Profit
Optimization
»
Marketing and Brand Strategy
»
Expense and Capacity
Management
|
|
Service Operations
|
»
Operations Strategy
»
Service Model Design
»
Operational Process
Improvement
»
Customer Relationship
Management
»
Contact
Center Process Design
»
Workforce Management
|
|
General Management Consulting
|
»
Staffing and Performance
Management
»
Business Strategy
»
PMO and Project Management
»
Mergers and Acquisitions
»
Post-Merger Integration
»
Process Design and
Engineering
»
Change Management
|
|
Information Technology
|
»
IT Assessment and Strategy
»
IT Organization Design
»
Requirements, Package
Selection, Rollout
»
IT Project Management
|
|
|
Experienced Consultants
Nolan consultants average over 15 years of experience in
the insurance industry. We don’t waste your time learning
about insurance. Rather, we study your organization, your
people, and your unique requirements. Our consultants are
carefully selected for their knowledge, functional expertise,
problem-solving abilities, and collaborative working
style.
|
|
Sustainable Results
We have built our reputation on delivering
measurable and sustainable results. No-nonsense metrics
are established for every project. Our approach ensures
ownership, commitment to change, and knowledge transfer—elements
that contribute to sustained improvement long after our
involvement ends.
|
|
Satisfied
Clients
Our collaborative style, experienced consultants,
and dedication to providing sustainable results have earned
us an impeccable reputation among our clients. Nolan's client
loyalty is among the very highest in the management consulting
industry.
|
| The Nolan Way
Going above and beyond. We are not satisfied until we surpass
our clients’ expectations for improving customer satisfaction,
quality, service, productivity, and profitability. Our culture
embodies an easy to work with style and active collaboration
with our clients through every step of a project. |
When you are tackling cost or service
problems, or when you are planning operations and technology
improvement initiatives, let us show you how we have helped
other successful insurers get it done.
|
|
