|
|
A Call to
Action
Recently, while
browsing through some old executive training materials from a
Fortune 100 company, I came across courses that had been used to
train management on techniques of effective leadership. As I
reflected on the applicability of the various techniques, my eyes
wandered casually over to the packaging or, more specifically, its
name: Leadership in Action. What a great phrase to express
actionable lessons for succeeding as a leader.
Being a little
bored at the time (it was the weekend) and faced with an overactive
imagination fresh from some implementation challenges, I mentally
morphed the well-designed name into a representation of what, at
least to me, seemed to be a growing issue in today's organizations.
It was a simple transition—say it fast, take out one space, and
there you go: Leadership Inaction.
After the
chuckle brought on by the wordplay, the reality of how more
organizations have found a way to neutralize the effectiveness of
their leaders sunk in. Whether in the arena of corporate ethics,
strategy setting, or even at the operational level of individual and
team management, numerous examples of "leadership inaction" came to
mind, many of them attributable not to mistakes of action but to
failures to act, such as:
- Unaddressed and long-standing personnel problems that suck the
motivation out of other employees
- Dormant or dying product lines ignored despite their drain on
resources
- Arduous project approval processes that act as constraining
filters instead of enablers
- Rapidly growing staff functions that count, price, design,
consult, file, or audit business lines that are unable to cut
operational expenses enough to cover the more expensive staff
roles
- De-layered organizations with an overabundance of management
meetings, leaving front-line staff effectively on their own
- Antiquated transactional systems left in place while the
appeal of custom-developed web portal, e-commerce, and
self-service solutions are pursued
These are only
a few examples that came to mind as I contemplated the debilitating
conditions that many businesses inadvertently internalize today.
How many do you recognize?
One of the many
challenges we face as leaders is to identify this cultural
leadership inaction that contaminates our effectiveness, and then to
take action to eradicate all traces of it. Consider supply and
demand curves from economics, where equilibrium is achieved by
sliding along the curves until they cross, until a significant
economic event causes an entire curve to shift position. Similarly,
leadership has reached a sub-optimal point in its effectiveness,
requiring a shift to the next level in order to enable continued
growth and profitability. Make no mistake: the deterioration in
leadership effectiveness is costing our industry every
day.
Today's leaders
are more informed, competent, motivated, and technologically
supported than any preceding generation, making this needed
transition neither an issue of ability nor incentive. What is needed
are wake-up calls, yanking the covers off these organizational
encumbrances, putting them under the blinding light of day so that
action can take the place of inaction and strategic intent replace
habit.
Finding these
covers can be as simple as taking a fresh, unbiased look at exactly
where your profits are coming from, what the underlying value
propositions are, and how opportunity costs are being allocated.
Once the encumbrances are identified, the process of correction is
relatively easy—even fun. Rest assured, you will have the minds and
hearts of your front-line staff supporting the removal of these
burdens, enabling your company to re-engage in focused and
profitable endeavors.
|
|