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2003 Events and Sponsorships
February 2003: Juvenile Diabetes Research Foundation's 2003 Gala
Nolan joined CareFirst BlueCross BlueShield and Wachovia Bank as a sponsor of this year's "Solving the Puzzle" gala. The gala raised more than $250,000 for juvenile Diabetes.
February 24-25, 2003: IIR Managed Care Claims Conference
Mary Jane Konstantin, Nolan senior consultant, addressed the audience on the topic of Managing Data Quality in Claims.
The conference was held in Orlando, FL.
March 2-5, 2003: LOMA Systems Forum
Nolan was proud to be a bronze-level sponsor at this year's forum held in
San Antonio, TX. Our client, Nationwide Insurance, was selected to present
a project they conducted with Nolan.
March 13-15, 2003: PIAA COO WorkshopNolan Chairman Ben DiSylvester spoke at this workshop in Scottsdale, AZ.
He discussed results from our recent survey of all PIAA member company chief
executives that reveals their views about future trends and expectations
within the medical malpractice insurance line.
March 24-26, 2003: LOMA Customer Service ConferenceNolan client, CareFirst BC/BS addressed the audience on how to get "Back to Basics" and improve service performance by
reviewing and re-emphasizing call center fundamentals. Nolan CEO Dennis
Sullivan, presented an insurance-industry outlook while serving on a CEO panel
at this event.
March 31, 2003: BAI SmartTactics for Profitable Branch DeliverySenior vice president at Eastern Bank, Gary Coltin, along with Nolan President Robert Grasing
discussed how Eastern Bank's Retail Division improved
their profitability and performance while maintaining the
high-touch advantage that has made them an industry leader
in customer satisfaction. This year's event was held in
Las Vegas, NV.
April 1, 2003: BAI and AMIfs Profitability and Performance Measurement ForumNolan President Robert Grasing addressed the forum on
the topic of "Performance Factors by Line of Business."
Mr. Grasing talked about results from the 2002 Efficiency
Ratio Benchmarking Study, as well as case studies of
successful top-tier banks.
April 9, 2003: NAMIC Personal Lines Underwriting Seminar
Nolan was an event sponsor and hosted a continental breakfast on Friday morning for all seminar attendees.
May 21, 2003: OAHP Annual ConventionNolan Vice President and Director Health Care Practice, Merit Smith, spoke to audiences about managing HIPAA
projects as at-risk projects. In a separate session, Senior Consultant Marilyn Cassell, discussed how to
effectively implement a Disease Management program while avoiding the pitfalls.
June 9-11, 2003: BAI National Loan Operations ConferenceRobert Grasing, Nolan president and Jim Outlaw, executive vice president and chief information officer of
Trustmark National Bank discussed staff modeling in loan operations.
June 12, 2003: AAHP Institute & Display ForumOur client BlueCross BlueShield of Tennessee spoke about enabling
business solutions: from enrollment to electronic billing. Nolan
sponsored BCBS of TN at this prestigious industry event.
September 15, 2003: BCBS Association's Medicare Financial MeetingNolan Vice President and Director Health Care, Merit Smith, presented
project results and findings to an audience of Chief Information
officers of Blue Plans.
September 30, 2003: NAII Information Technology ConferenceNolan Senior Vice President of Technology Rod Travers spoke to the
NAII audience about document management for property/casualty
insurance companies.
October 26-28,
2003: techDEC, Technology Decisions Exposition & ConferenceOur client, American Express Assurance Company, spoke about how they
changed the claims process to achieve results. The session
explored Amex's new workflow and it's ability to accommodate future
changes within the company such as: new technology, new employee skill
sets and integration to new processes.
November 2-4, 2003: ISOTech - Technology ShowcaseDeveloping business requirements and improving business processes are
vexing challenges for IT and business executives alike. Enabling
those requirements to effectively support IT initiatives is another
distinct challenge. The Robert E. Nolan Company introduced a proven
system that delivers comprehensive requirements and process
improvements that enable truly successful IT projects.
2006 Events
2005 Events
2004 Events 2002
Events
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