2008 PAST Events and Sponsorships

FEBRUARY 5-7, 2008: ICMG 24TH ANNUAL MEETING

The Nolan Company was pleased to present at the annual meeting of the Inter-Company Marketing Group. Nolan Chairman Ben DiSylvester presented “Strategies for a Changing Industry" where he shared in-depth analysis and explored the industry implications of findings from Nolan's recent life and annuity survey. This meeting was held at the Radisson Fort McDowell Resort in Scottsdale, Arizona February 5-7. For complete information, visit www.icmg.org.

February 27-29, 2008: 2008 NAMIC Commercial Lines Seminar

Steve Discher (Nolan Executive Vice President) and Joanna Nelson (Wausau-Liberty Mutual Manager of Commercial Lines Process Improvement) co-presented at the 2008 NAMIC Commercial Lines Seminar. The event was held at the Sofitel Chicago Water Tower in downtown Chicago, and the presentation was on Thursday, February 28, 2008 from 9:15 to 10:30 a.m. CST. Steve and Joanna spoke on "Radical Underwriting Redesign: How to Streamline Operations to Create Capacity and Improve Ease of Doing Business." The presentation covered how Wausau-Liberty Mutual approached its recent organization-wide underwriting redesign program. For further details, go to www.namic.org.

MARCH 3-5, 2008: LOMA CUSTOMER SERVICE CONFERENCE

Steve Callahan, Practice Development Director and Senior Consultant at Robert E. Nolan Company and Kirsten Kaczor, Services Team Manager of the Life Operations Inforce Contact Center at American Family Life Insurance Company, co-presented at the LOMA Customer Service Conference in Orlando, Florida on March 4 at the Royal Pacific Resort. The presentation, “Creating a Call Center: A Straightforward Approach,” described how companies running multiple or disparate call centers can consolidate, organize, and develop efficient and effective service functions. Visit www.loma.org to see the full conference schedule.

MARCH 5-7, 2008: WOMEN BUSINESS LEADERS SUMMIT

Nolan Vice President Teri Mullaney is a board-elected member of the Women Business Leaders of the U.S. Health Care Industry Foundation. We were pleased to be a WBL Bronze Sponsor at this private event held March 5-7 in Washington, DC. For more information, go to www.womenleadinghealthcare.org.

APRIL 7-9, 2008: LOMA LIFE INSURANCE CONFERENCE

Ben DiSylvester, Chairman of Robert E. Nolan Company, and Michael Kaster, Senior Consultant at Watson Wyatt, co-presented at concurrent sessions on the topic of Trends in Life Insurance Products—April 8 at 10:30 a.m. and 1:00 p.m. This session provided an overview of life insurance product development issues that have arisen over the past year. The panelists provided insight on the emerging trends in life insurance product design and development including term, universal life with secondary guarantees, and variable universal life products. Attendees left with new information on the hot topics in the industry and product environment and gained insight into the ongoing issues that each company must face in the future. The Nolan Company is pleased to be a sponsor of The Life Insurance Conference in Las Vegas, Nevada at Caesars Palace. For information on this conference, go to www.loma.org.

APRIL 28-30, 2008: BAI NATIONAL LOAN OPERATIONS CONFERENCE

Nolan President Bob Grasing presented a Nolan Client Case Study on Staff Modeling in the Loan Operations session at this conference held at the Gaylord National on the Potomac in National Harbor, Maryland. For further information, visit www.bai.org.

MAY 13-15, 2008: ACORD LOMA Insurance Systems Forum

Two Nolan Senior Vice Presidents teamed up with client speakers to give presentations at this year's conference in Las Vegas. Ed Fenwick and Tom Thompson (Senior Vice President-Client Service Center) of Unum Group presented "Strategy Driven Operational Change." Steve Discher paired with Jeff Bosco (Vice President of Life, Health, and Variable Products) of American Family Insurance Group to present "Creating a Call Center: A Straightforward Approach." Visit www.acordlomaforum.org for more information.

MAY 30-31, 2008: IASA-FARM BUREAU ANNUAL CONFERENCE

Nolan Executive Vice President Rod Travers spoke at the IT Session presenting on technology trends. Nolan Executive Vice President Steve Discher also spoke at a concurrent session at this 62nd annual conference to be held in Seattle, Washington, on May 30-31, 2008. Go to www.aaic.com for more information on this event.

JUNE 1-4, 2008: 2008 IASA ANNUAL CONFERENCE

The Nolan Company was honored to partner with IASA to sponsor the keynote address given by John Glenn - American Legend, Astronaut, U.S. Senator, and Businessman.  In addition, Nolan Vice President and Health Care Director, Merit Smith, and Thomas Newman, Executive Vice President of Operations at Foundation Surgery Affiliates, presented “Business Analytics: Unlocking Your Data” on June 3 at the Seattle conference. Nolan CEO Dennis Sullivan was a panelist at the June 3 session, "BPM: A Primer for Improving Operational Performance & Efficiency." And Nolan Executive Vice President Rod Travers was the moderator on June 4 for the IT Town Hall session. Click here to see Nolan's detailed participation in this conference. For further information, go to www.iasa.org.

July 23, 2008: CaHP technical seminar

The Nolan Company is pleased to to have been a Lunch Sponsor at the California Association of Health Plans'  Technical Seminar - Claims Processing and Adjudications: The Core of Managed Care. This seminar took place on July 23 at the Marriott Burbank Airport Hotel and Convention Center in Burbank, California. Go to www.calhealthplans.com for the full seminar agenda.

July 24-25, 2008: Texas Chapter IASA Summer CONFERENCE

Nolan Senior Consultant Steve Murphy presented an overview on contact center trends, management practices, success stories, and practical suggestion for evolving customer service capabilities. Steve's presentation was on Thursday, July 24 at 11:00 a.m. held at the Westin La Cantera Resort in San Antonio, Texas. For the full conference agenda, go to www.iasa.org.

November 9-11, 2008: ISOTech 2008

Nolan Executive Vice President Rod Travers moderated a compliance session at this annual conference held at the Rio All-Suite Hotel in Las Vegas, Nevada. This session focused on current trends, upcoming events, and best practices — and how technology can help you prepare for new regulatory requirements.

Avoiding an Enron Moment: Insurance, technology, and compliance in the 21st century Regulatory compliance and corporate governance are among the hottest topics in the insurance industry today. The federal government, the NAIC, and state departments of insurance are providing mandates right and left — the new Model Audit Rule, risk-focused examination requirements, and a prospective Optional Federal Charter, to name a few. Insurers need an up-to-date road map on how to proceed. And it’s not just your colleagues in accounting and finance who need to worry about compliance. Technology tools that aid and speed the governance, risk, and compliance process are in demand as well.

For further conference information, go to www.iso.com.

December 7-9, 2008: The Executive edge

Nolan Executive Vice President Rod Travers facilitated a CIO Roundtable session at this event held at the Gaylord Texan in Grapevine, Texas. For further conference information, go to www.iasa.org/edge.