Monday, June 8 - 7:30 a.m.
Michael Eisner Keynote Address
The Nolan Company is honored to sponsor the IASA keynote
presentation to be given by Michael D. Eisner - former
CEO of The Walt Disney Company. Eisner's speech,
"The Creative Economy," will discuss the importance of
generating fresh ideas while enhancing and protecting
your brand. Nolan
CEO, Dennis Sullivan, has the pleasure of introducing
Mr. Eisner.
Monday, June 8 - 1:45 p.m.
Lay Down Your Arms: A Business-IT Success Story (Session
177)
Co-Presenters: Eric
Otterstein, Senior Director of Information Technology, Assurity
Financial Group and
Kim Wilkes, Executive Vice President, Robert E. Nolan
Company
Monday, June 8 - 3:30 p.m.
Vendor Management: A Rapport for Results (Session 276)
Co-presenter: Mark
Hansen, Vice President of Information Technology, Horace
Mann Educators Corporation and Jim Dean, Vice President,
Robert E. Nolan Company
Tuesday, June 9 - 9:30 a.m.
2009 Executive Education Roundtable Series
Event
Chair and CIO Roundtable Chair: Rod Travers, Nolan Executive Vice President
Tuesday,
June 9 - 3:30 p.m.
The Essentials of Operational Metrics & Balanced
Scorecards (Session 502)
Co-presenters/Panelists: Dan O'Shea, Director of
Corporate Accounting, Farm Bureau Mutual Insurance
Company of Michigan and Steve Discher, Executive Vice President, Robert
E. Nolan Company
The
use of metrics and scorecards is an evolving area as
companies develop operational risk practices within
their organizations. Although metrics are essential to
the life cycle of reinsurance transactions, for many
companies, consolidating metrics across business units
remains a manual exercise. The insurance industry has
historically viewed benchmarking as a means of
statistical data comparison for rating agencies and
regulators. Best practices in the areas of people,
process and technology will allow companies to assess
their own organizations and work toward continuous
improvement This session will address issues and
challenges in using metrics to support insurance and
reinsurance operations for objective management,
reporting, and process improvement Objectives: Learn
about operational metrics and critical factors and how
to measure performance against objective standards and
accepted industry practices Identify key business
processes and the standards which determine whether
those processes are working effectively. Examine case
studies demonstrating how performance is measured and
how challenges of tracking metrics can be successfully
addressed
Wednesday, June
10 - 9:30 a.m.
IT Town Hall (Session 671)
Moderator: Rod Travers, Nolan Executive Vice President
With economic uncertainty upending business and technology priorities
and the constant challenge to “do more with less,” IT departments
are a vital part of helping insurers respond effectively during
tough times. How are your operations adapting? What are others
doing to maintain momentum while managing through today’s realities?
Let your voice be heard in the IT Town Hall’s open forum discussion.
A panel of industry professionals along with outspoken audience
members will answer your questions and share their experiences
managing insurance IT. Don’t miss this perennial favorite!
Visit
www.iasa.org for more information about
the 2009 IASA Annual Conference.
