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Press Releases
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FOR
IMMEDIATE RELEASE
CONTACT:
Marketing Department
The Robert E. Nolan Company
972-248-3727
fax 972-733-1427
marketing@renolan.com
www.renolan.com
Actionable priorities emerge for P&C insurers, Nolan Study
Finds
DALLAS, Texas, January 18 — Complex and challenging factors have been largely
responsible for the high level of uncertainty faced by property and
casualty insurers. Given this environment, P&C executives have found
it difficult, if not impossible, to determine consistent priorities.
The findings of a new, in-depth survey, “Actionable Priorities Emerge,” conducted by the
Robert E. Nolan Company, a management consulting firm specializing in
the insurance industry, suggest that the environment may be settling
and priorities are becoming clearer. More than 120 senior P&C
insurance executives took part in the survey.
Seven specific courses of action for P&C insurers emerged from the survey:
 | Focus on core insurance processes and performance drivers. |
| Continue to place a high priority on expense management and customer service.
Question whether outsourcing is a way to improve these areas. |
| Determine if offshore processing of underwriting, claims and contact centers will
deliver the promised benefits. |
| Renew the commitment to paperless processing — the promise and reality appear
to be converging. |
| Stock companies should question if they are being overly conservative in technology
investments. Mutual companies should honestly assess whether they
are ahead, catching up, or trailing too far behind with technology
investments. |
| Small- to medium-sized insurers should carefully evaluate their options and
strategies, particularly when competing against large organizations
who continue to invest in scale and efficiency. |
| Check your organization’s alignment around major decisions and programs. This
is of particular importance to CEOs and CIOs. |
To receive the complete survey results, visit the Robert E. Nolan Company’s Web site
at www.renolan.com.
The Robert E. Nolan Company is a management consulting firm specializing in the
insurance industry. Since 1973, the company has been helping insurance
companies achieve measurable improvements in service, quality,
productivity and costs by helping them achieve an optimum blend of
people, process and technology. For more information, visit
www.renolan.com.
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