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Life Insurance Executives Predict Significant Changes, Robert E. Nolan Company Survey Finds

DALLAS, Texas, February 6, 2002 -- Life insurance executives, in a recently conducted survey, made predictions about the life insurance industry and described strategies for succeeding in the future.  Taking the broad view, they see a future for the industry that looks much like the present.  However, when they fine-tune the picture, significant changes appear to be in store for the industry. 

These are the conclusions of a new, in-depth survey, “The Future of the Life Insurance Industry: A Strategic View,” conducted by the Robert E. Nolan Company, a management consulting firm specializing in the insurance industry.

The survey results suggest that:

bulletIndependent producers will remain the primary distribution channel for life insurance products.
bulletThe Internet is fundamentally changing the way carriers serve their customers.
bulletVirtual companies will not represent a significant threat to traditional companies.
bulletEmphasis on cost controls will become even more intense.
bulletTwo separate business models will be viable—fully integrated financial service enterprises and organizations that will compete in specific niches.
bulletFully integrated systems will provide front-end interaction with customers and back-end transaction processing with legacy systems.

More than 100 senior life insurance executives took part in the survey. They were asked how they believe successful life insurance companies will address five key areas in the future: industry structure, strategic alignment, partnering and reach, financial attributes, and products and services.

To receive the survey results, visit the Robert E. Nolan Company's Web site at http://www.renolan.com.

An article that summarizes the study's findings and offers suggested paths for insurers to follow in the future is scheduled to appear in the March edition of Best's Review.

The Robert E. Nolan Company is a management consulting firm specializing in the insurance industry. Since 1973, the company has been helping insurance companies achieve measurable improvements in service, quality, productivity and costs by helping them achieve an optimum blend of people, process and technology. For more information, visit http://www.renolan.com.

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