FOR IMMEDIATE RELEASE
CONTACT:
Leslie Castellani
Pivotal Corporation
Tel: 604/699-8151
Email: lcastellani@pivotal.com
Marketing Department
Robert E. Nolan Company
Tel: 972/248-3727
Email: marketing@renolan.com
Pivotal and Robert E. Nolan Company to Collaborate on
Healthcare Insurance Market
Pivotal deepens healthcare industry expertise by joining forces
with widely-respected consulting firm
Vancouver, BC and Dallas, TX – August 13, 2003 -- Pivotal Corporation (Nasdaq:
PVTL; TSX: PVT), and The Robert E. Nolan Company, a leader in management
consulting for healthcare insurance companies, today announced an alliance
agreement to jointly offer customer relationship solutions to the
healthcare insurance market in the United States. The companies are
working together on joint sales, marketing and service initiatives.
“Healthcare insurance companies are looking for innovative,
fast-to-implement strategies and solutions to enhance quality of service,
improve operational efficiencies and increase profitability,” said Dennis
B. Sullivan, CEO, The Robert E. Nolan Company. “Combining customer-focused
business processes and technology to enable relationship management allows
these organizations to lower costs and increase revenue because it gives
them the ability to effectively manage interactions with brokers,
providers, employers and consumers. The Robert E. Nolan Company brings
deep industry and process design expertise tailored to the needs of
healthcare insurance companies while Pivotal offers cost-effective,
easy-to-deploy applications designed to streamline all key functional
areas from sales and underwriting, to group administration processes.”
Together, Pivotal and Nolan are helping healthcare insurance companies
improve service, operational efficiencies and profitability with a set of
consulting services and technology solutions that streamline
customer-facing processes. The combined effort boasts Nolan’s healthcare
insurance process discovery, design, decision, and deployment expertise
and methodology, combined with Pivotal’s set of products for sales,
marketing, underwriting, enrollment and renewal of individual and group
health insurance plans for healthcare payers and third party
administrators (TPA) and their agents.
Pivotal and Nolan are also collaborating closely to help companies address
the issue of application and business process integration, including
integration to legacy systems such as membership and billing applications.
Nolan consultants bring an average of fifteen years of experience in the
healthcare industry and have extensive experience on the business
integration issues faced by health care payers. This deep expertise
combined with Pivotal’s cost-effective, standards-based healthcare
insurance products and integration solutions enable companies to leverage
their existing technology investments, which reduces
total-cost-of-ownership and increases return on investment.
According to Bo Manning, president and CEO, Pivotal, “The Pivotal-Nolan
agreement represents another significant milestone in our go-to-market
strategy for the healthcare insurance market. The Robert E. Nolan Company
is a widely-recognized consulting leader with extensive expertise and a
thirty-five year history in the health care industry. Our complementary products
and services will enable companies operating in this highly competitive
market to quickly deploy solutions and strategies that deliver immediate
and measurable business value.”
About The Robert E. Nolan Company
The Robert E. Nolan Company is a management consulting firm
specializing in operations improvement and technology effectiveness for
insurance companies, health care payers and banks. Since 1973, Nolan has
used its innovative and industry-specialized methodologies to help
companies achieve measurable improvements in service, quality,
productivity and costs. For more information, visit
www.renolan.com.
About Pivotal Corporation
Pivotal Corporation is the only CRM company that is 100 percent
purpose-built to serve the demanding requirements of mid-sized enterprises
– a powerful, highly flexible application platform, a complete set of CRM
applications, and low-cost, results-producing implementation services.
Pivotal delivers software and services that produce meaningful increases
in revenues, margins and customer loyalty for companies and business units
in the revenue range of $100 million to $3 billion. More than 1,500
companies around the world use Pivotal including: CIBC, Centex Homes, Farm
Credit Services of America, HarperCollins Publishers, Hitachi Telecom
Inc., Pharmacia Corporation, Premera Blue Cross, Royal Bank of Canada,
Sharp Electronics Corporation, Southern Company, Vivendi and WebEx
Communications.
Pivotal's complete CRM software suite includes a powerful application
platform and capabilities in marketing, sales, service, contact centers,
partner management and interactive selling. For more information, visit
www.pivotal.com.
Forward Looking Statements
This press release contains forward-looking
statements that involve a number of known and unknown risks, uncertainties
and other factors that may cause actual results of events to differ
materially from those anticipated in our forward-looking statements.
Factors that could cause actual results to differ materially include a
number of risks, uncertainties and other factors, such as the need to
develop, integrate and deploy applications to meet our customer's
requirements, the possibility of development or deployment difficulties or
delays, the dependence on our customer's satisfaction with Pivotal’s CRM,
and such other risks involved in developing software solutions and
integrating them with third-party software and services. Although we
believe that the expectations reflected in our forward-looking statements
are reasonable, individual results may vary, and we cannot guarantee
future results, levels of activity, performance or achievements or other
future events. Moreover, neither we nor anyone else assumes responsibility
for the accuracy or completeness of forward-looking statements.
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