Business Process Management (BPM) is a combination of technology and
management practices that takes a process-centric approach to managing
and automating processes. This is in contrast to the technology and
data-centric approaches that are the norm. BPM does not replace
existing systems, rather, it blends process management practices with
automation to make existing systems work together where they have not
before, and it automates processes that were not previously practical
to automate.
The Robert E. Nolan Company provides comprehensive BPM consulting services which are built upon our proven methodologies. Our services include process design, business and technology requirements, business/technology integration, and measurement design. In addition,
we help companies select and implement the most appropriate BPM technology founded on fact-based needs analysis. Nolan is vendor-neutral, thus our recommendations are
objective and developed based on our clients' unique business requirements. The benefits of our assistance include seamless process/technology integration,
process-focused management practices, improved productivity and service, and reduced operational costs.
BPM Articles
Rod Travers
TechDecisions, October 2004
Michael Voelker
Nolan SVP Technology Rod Travers was quoted in this article.

BPM Presentations
BPM: The Basics, An Objective Overview for Business and IT Leaders
Presented at the 2004 IASA Educational Conference by Rod Travers, SVP
Technology
To receive a copy of this presentation, please
email us.
Achieving Operational Improvement: Leveraging BPM and Content Management
Presented by National Underwriter, Nolan, Systemware and Fuego

Recommended Reading List
"BPM:The Third Wave" by Howard Smith & Peter Fingar
(2003)
"Business Process Management is a Team Sport" by Andrew Spanyi (2003)
"Business Services Orchestration" by Waqar Sadiq & Felix Racca (2003)