Introducing Nolan Navigator

Nolan Navigator is a contact center management system that delivers immediate results by enabling managers to maintain productivity and service standards as call volumes fluctuate. Nolan Navigator operates in conjunction with existing call management systems and replicates the core functionality of more complicated and expensive staff scheduling software—yet it is easy to use and delivers measurable benefits within weeks.

Nolan Navigator is a proven solution that is easily tailored to meet the needs of the most diverse contact centers—large and small. Nolan conducts hands-on management training to assure that your staff understands the tool and, more importantly, understands the underlying contact-center management principles that are key to optimizing your effectiveness and results.

Install and learn Quickly

Nolan Navigator is user friendly. It can be installed and learned in just days. Nolan Navigator combines purpose-built models and databases with the flexibility and convenience of Microsoft Excel and Microsoft Access—as opposed to the expensive, difficult to deploy, and proprietary platforms used by other contact centers.

Nolan Navigator is a standalone tool that does not require precious time and/or support from your IT resources. 

Optimize call center resources

To maximize forecast accuracy, Nolan Navigator lets you create profiles and incorporate historical data and your own experiences.

When you create Nolan Navigator profiles, you can set performance goals based on Average Speed of Answer (ASA) or Service Level. The software can forecast to the quarter hour how many agents you’ll need by correlating predicted call volumes with your service standards and call handle times.

Nolan Navigator schedule module

Nolan Navigator then helps you create the ideal staff schedule by using the off-phone times, shifts, breaks, and wrap-up times you have specified. Changes to the schedule require only a few mouse clicks.