Ben DiSylvester

Executive Director

Ben DiSylvester is Executive Director of The Nolan Company. For over 35 years, Ben has helped financial services organizations improve operational effectiveness by designing and implementing improvement processes. Ben joined Nolan in 1975, after he worked ten years for financial services organizations in operations improvement and systems planning. Since then he has consulted with numerous high-profile organizations.

Ben is a frequent speaker at national conferences on the subjects of technology, strategy alignment, process improvement and service quality. Among the conferences he has addressed are:

  • NAMIC Annual Conference, Washington, DC, 2004
  • LOMA Customer Service Conference, Las Vegas, Nevada, February, 2005
  • Unisys Global Insurance Conference, Aix-en-Provence, France, October, 2005
  • Information Technology Financial Management Association Benchmarking Conference, June, 2005
  • LIMRA Executive Marketing Forum, Tampa, Florida, June, 2005
  • PCI Executive Roundtable Conference, Naples, Florida, 2004
  • NAII Agent’s Roundtable Conference, Chicago, 2004
  • LIMRA/LOMA Strategies 2000 Conference for Asian Companies in Kuala Lumpur
  • LOMA HR Forum and LOMA  Research Council
  • Information Systems Financial Management Association
  • CPCU Executive Development Program, Wharton School at the University of Pennsylvania
  • CPCU Claims Automation Conference

Ben has had articles on quality and reengineering published in national magazines and journals such as LOMA Resource and IASA’s The Interpreter. He co-authored a book, Improving Productivity Through Advanced Office Controls, published by AMACOM in 1980 and revised and reprinted by Krieger Publishing in 1991.

Ben holds an FLMI certification from the Life Office Management Association (LOMA); an MBA from the University of Massachusetts, Amherst, Massachusetts; and a BS in Business Administration from St. Joseph's University, Philadelphia, Pennsylvania.