Raymond Mazzotta

Senior Practice Director

Ray is an accomplished insurance industry executive and consultant with more than 35 years of industry experience and a demonstrated history of achieving results through teamwork and innovation. He has in-depth knowledge and experience in strategy development, operational effectiveness, improving customer experience, underwriting, profit optimization, turnarounds and agency management.

Ray has held leadership positions and completed successful projects at several carriers. Among his accomplishments are:

  • Building a strategic growth framework for a $500 million + specialty mutual company that resulted in a focused long term road map to guide decision making and investments.
  • Redesigned underwriting practices by integrating predictive models in a way that increased adoption and resulted in data-driven decision making for the middle market division of a regional carrier.
  • Designed and implemented an SBU structure for a regional carrier to achieve focus, growth, and profit.
  • Saved over $100 million in claims payouts in year one by overhauling the claims settlement processes for a large monopolistic Workers’ Compensation carrier.
  • Developed an outside-in framework to improve customer experience by increasing functional maturity in critical company-customer touchpoints for a multi-line national company.
  • Overhauled the Underwriting and Claims operations of a Medical Malpractice regional carrier and doubled the net worth of the company.
  • Led a $250 million region to sustained growth and profitability for a Fortune 500 national carrier.
  • Assisted a national specialty carrier make a major acquisition by developing as sequenced integration and communication plan.
  • Worked with a specialty carrier’s distribution partners to design a service center for commercial lines.