Rich Vonesh

Senior Management Consultant

Prior to joining The Nolan Company, Richard was Director of Casualty Claims at Nationwide Insurance. His experience also includes Claim Director, Express at CNA where he helped build and lead a commercial P&C organization in the handling of high frequency, low severity losses; Claim Director, Service Center at CNA, where he led a Standard Line Commercial and Excess and Surplus P&C claim organization; Regional Operations Consultant at CNA responsible for organizational governance and controls; Vice President of Operations at AmeriClaim Group responsible for an independent adjusting operation; and leadership and technical claim roles at AIG Claim Services, Inc., Providence Washington Insurance Company, Commercial Union Insurance Company, and Farmers Insurance Group.

Among Richard’s major project experiences/accomplishments:

  • Served as the project business lead to analyze and redesign the BI Casualty assignment process and structure.
  • Assisted in the creation of and then led a new Express Claim organization that provided industry leading processing of a diverse range of low severity, high frequency casualty claims. Delivered same within budget while avoiding a reduction in force.
  • Reorganized/merged a Risk Management claim department and Standard Commercial claim department to achieve operational and expense objectives.
  • Appointed a member of a project team by the Executive Vice President of Claim to analyze the organization’s subrogation department to ascertain if outsourcing of services would reduce operational expenses and increase financial results.
  • Accepted a six-month assignment to serve as the interim Canadian claim leader to provide technical oversight, improve claim quality, and drive operational and expense initiatives.