Claims Health Check

The Nolan Claims Health Check goes beyond the scope of the traditional claims audit to examine every aspect of your claims operation — equipping you with the insights you need to maximize your resources. Part of what makes our offering such a valuable tool for senior and executive management is the use of our exclusive Nolan Views — targeted analyses that focus on individual components of a healthy claims operation. Each Nolan View stands alone as its own category, yet they also work together to provide an objective picture of your claims organization, which may not be 
apparent internally. Core Nolan Views include:

  • Resource Management
  • Process Workflow
  • Financial Analysis
  • Best Practices
  • Vendor Management
  • Customer Service
  • Technology
  • Analytics

The Nolan Approach

The Nolan Company takes a collaborative approach to each engagement, working closely with your staff to gather essential input and develop a customized improvement plan. Along the way, this approach also promotes acceptance and ownership on the part of managers, supervisors, and front-line employees — an often-overlooked step that is vital to the success of any change initiative. Lastly, the use of process analysis techniques assures organizational alignment and confirms that business processes and technology needs are properly integrated.

Key Deliverables

The Nolan Claims Health Check can be tailored to meet your needs — either as a comprehensive review of every area that touches your claims operations, or as a tightly focused review of specific operational areas. In either case, Nolan may equip your organization with:

  • Predictive analytics, modeling, and textual mining to support swift and early identification of fraudulent claims
  • A detailed analysis that identifies areas of risk and opportunity
  • Recommended improvements to achieve optimal results
  • An implementation plan for incorporating those recommendations

Reap the Benefits

In order to manage your claims operations most effectively, it’s important to start with a clear picture of the resources, processes, and technologies already in place. The Nolan Claims Health Check brings these elements into view, then provides clear solutions to help you achieve:

  • An estimated savings of 2-4 percent off your combined ratio
  • Improved claim cycle time and adjuster productivity
  • Enhanced efficiency and customer service

Claims Health Check offering sheet