There is no better way to learn about the trends in an industry than from the executives who live it every day. Most of the senior industry leaders who participated in Nolan’s P&C Executive Survey told us they are cautiously optimistic about the near future. While they currently face a tumultuous business climate, the P&C industry tends to weather adverse economic times relatively well. The most successful companies are those who have harnessed the complex process of adaptation into a routine discipline that adjusts with the industry’s inherent business cycles.
Our survey focused on key issues involving underwriting, claims, technology, contact centers, social media and organizational maturity.
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